Frequently Asked Questions

Are we a United States based Company: Yes, Based in the Austin, Texas area.

Special Order item? A Special Order Item refers to an item that we don’t keep in stock on our shelves. All items marked with “Special Order Item” must be ordered from our vender first, which may take up to 3 weeks to receive. Since it is an item we don’t keep on our shelves, we are able to pass on great savings to our customers.

Are we a Distributer/Wholesaler? No, Our company (ArtisticHobbies.com) is only an Internet Retailer and not a distributer or wholesaler.

Do we take International orders? Yes, Canada and military bases with a USA APO/FPO address.

Do we ship to military bases? Yes, only military bases with a USA APO/FPO address.

How do I know if something is in stock? If you can add an item to the shopping cart “Add to Cart”. Than that item is in stock and ready to ship within two business days. If you are ordering more than one of the same item, than it’s always a good idea to contact us.

Please don’t hesitate in giving us a call just to make sure what you want to order is in stock. We are here to help!

What payment methods do we except?

• Credit Cards: We accept Discover, Visa, MasterCard, American Express, ECheck or Bankcard. There are no surcharges added for credit card or bankcard orders. We reserve the right to verify credit and bankcard orders for your protection. For fastest processing, please always include a daytime phone number.
• PayPal: You may also pay for your online orders with PayPal using a PayPal account. Ordering with your PayPal account is available online only. There are no surcharges for using your PayPal account. It's easy and much faster than using your credit card or bankcard and it only takes a few seconds to complete your order. PayPal is available only for orders shipped to the United States and Canada.

Can you mail an item to a PO Box number? No, most of the packages we mail out require a signature from the homeowner of the shipping address. If you only have a PO Box, please give us a call and we can make other arrangements for your order.

I can't add anything to my Shopping cart? In order for your Browser to function properly when adding items to your shopping cart, please enable Java, Javascript and you must accept cookies. If you do need to make changes in your web browser settings, when finished you might have to close your browser and then re-open your browser to enable the changes. This will solve all shopping cart issues, especially when using Firefox.

Do we have a catalog? No, not at this time.

Can paints and glues be shipping outside of the United States? We ship paints and glues to the continental United States (lower 48 States) only.

For some reason my credit card was declined?

• The biggest reasons of all is spelling errors, credit card number and dates not entered correctly.
• One reason for this is your billing address on your credit card must match exactly to the address your entering in the order form (Billing Information).
• If your planning to ship your item to an alternate shipping address. We advise you to call your credit card company first to let them know your planning to use a different address for shipping.
• Another reason is your name on your credit card must match exactly to whats your entering in the order form (Billing Information).
• Declines can also happen when your credit card company has put a freeze on your account because of unusual spending amounts on your account. One company that does this quite often is Chase Bank. It’s advised that you call your credit card company if you have any decline of any type on your credit card.

Can't find an item you are looking for? If you cant find an item on our website. Just give us a call or email us with the item name and the manufacturers item number. More than likely we can special order that item for you from one of our suppliers at a great low price and there is no extra charge for specail orders. All we ask is that you pay for your Specail Order In advance.

What is a AP seal? Products bearing the AP seal of the Art & Creative Materials Institute, Inc. (ACMI) are certified non-toxic.

Can we buy items at your location? No, we are an Internet Retailer only.

Do we offer gift certificates/card? Sorry, not at this time.

Do we offer coupons? Yes, from time to time, we will be emailing coupons to our customers with great savings. As long as your on our mailing list, you will receive a coupon when they come available.

How do we get on your mailing list? First, you must have at least one order with use and you must of had checked the “Allow Promotional Emails” button on checkout. If you placed an order with us and you forget to check the “Allow Promotional Emails” button. Just drop us an email with your last order number along with your email address and we will gladly ad you to our mailing list.

What is your return policy? Information about returns can be found on this page “Company Policies”