By placing an order with ArtisticHobbies.com or viewing content on our website, our customers agree to the following terms and conditions. You must be 18 years of age or older to buy items on our website.
Because we place the highest importance on respecting and protecting your privacy, we would like to share our privacy statement with you.
We do not sell or rent your personal or email address information to anyone.
2. We do not share your personal information with anyone outside of ArtisticHobbies.com for promotional and/or marketing use. We value our customers and want you to feel confident when shopping on our website and entrusting your personal information to us.
ArtisticHobbies.com SITE SECURITY
ArtisticHobbies.com takes your personal information very seriously. All employees must learn and obey by our security policies. Access to customers personal information is limited to key management personnel and our customer services reps only. All customer information is ID and password protected and our Web security is reviewed on a weekly basis.
While placing an order on our website, our website uses a high-grade 256 bit encrypted SSL to increase the security of our customer’s information online. Please keep in mind you must be using the latest browser to take advantage of this 256 bit encryption. Connection Encryption Type: High-Grade (AES-256, 256 bit keys).
Our company also doesn’t keep credit card information on any of our databases online or offline. This helps keep your credit card information safe while shopping with us either online, over the phone or at our showroom.
Phone Orders: All credit card information is processed and encrypted for your safety and at no time is your credit card information saved or stored on our databases.
TIP: For even better security, we strongly suggest to everyone that shops online to delete their Internet browsers cache everyday. This one step can go a long way in keeping your personal and credit card information safe.
- American Express
- Money Orders
- Personal checks (make checks payable to ArtisticHobbies.com) There will be a 6 business hold on all personal checks.
All orders placed within the state of Texas will be charged sales tax.
FREE SHIPPING OFFERS
The following restrictions apply to "Free Shipping" offers:
- State sales tax (Texas Only) will still be charged.
- Website orders only
- US orders only (Lower 48 States only).
- All hazmat products including all paint's, thinner's, putty, glue's, shock oils, lubs, weathering kits and batteries are excluded from this promotion.
- Signature may be required at the time of delivery.
- This offer does not apply to any other shipping methods.
- ArtisticHobbies.com reserves the right to ship your free ground shipment order by any method regardless of shipping selection during checkout.
- No other coupons or discounts can be applied to this offer.
- Fragile items that required special handling are excluded from this promotion.
- Oversized items are excluded from this promotion.
- Free shipping is only valid if you are keeping your purchase. If for some reason you are returning your order because you don’t like your purchase or for any other reason beside damaged goods. You will be charged for shipping your purchase to you and back to us. You will not be charged for return shipping if you are paying for that yourself.
Please note that listed availability might not be applicable for multiple copies of an item, and that sudden demand for an item can have an effect on its availability. We will inform you by phone or e-mail if any items in your order prove to be unavailable.
ArtisticHobbies.com ships your items by multiple shipping options: through USPS, FedEx or UPS. Shipping rates are calculated based on the weight, size and destination of your order. You can see your shipping charge during the order process BEFORE you place your order.
Packages are usually shipped from ArtisticHobbies.com within 1-2 business days of your order. This would be delayed if an order were placed on Saturday, Sunday or on a holiday. Please make your arrangements accordingly.
Special note for any orders certaining paints and glues: No hazardous materials can be shipped outside the continental United States or Canada. If shipping within the continental United States (Lower 48 States only), certain paints and glues will be shipped via USPS, UPS or FedEx Ground only and marked with (ORM-D) label.
WE SHIP: ArtisticHobbies.com ships to the 50 U.S. states and Canada. Orders placed by 6:00 PM CST will be processed the same day and shipped in a timely manner.
Orders placed after 6:00 PM CST will be processed on the next day of business. No Saturday or Sunday deliveries available. Orders purchased on Saturday, Sunday and holidays will not be processed until the following business day.
Shipping Signature Required: All orders over $200.00 in total value will required a signature unless stated otherwise by the customer. If you do not need a signature required for your package, please either call us or write that in the order form under “notes”. You will be then totally responsible for your package if left at your office or front door.
INTERNATIONAL SHIPPING: International orders are welcomed on request. Please email us for a shipping quote.
INTERNATIONAL TAXES: All International residences are responsible for all duty taxes.
ArtisticHobbies.com wants to keep you informed as much as possible. You will receive an email or phone call in the following order or if your order consists of any issues:
- You will automatically be sent an order confirmation email by ArtisticHobbies.com shortly after you submit your order. If you have not received this email, please contact us to verify that the order has been placed or the correct email address was entered.
- If there is any problems with your billing or shipping address. We will contact you within 1 business day after the order is placed.
- If any items in your order is out of stock and/or discontinued. We will contact you within 1 business day after the order is placed.
- Once your order has shipped, you will be emailed by ArtisticHobbies.com with a tracking number (USP or FedEx) or a Delivery Confirmation Number (USPS).
SPECIAL ORDERED ITEMS: A Special Ordered Item refers to an item that we don’t keep in stock on our shelves, but we can order for you. No cancellations or returns on special ordered items.
ORDER CANCELLATIONS: All order cancellations must be done the same day that you placed the order and or before your order has been boxed and labels for shipping. All special ordered items can’t be cancelled once ordered and paid for. All cancellations must be approved by an ArtisticHobbies.com staff member.
RETURN POLICY and WARRANTIES
All warranties are covered by the manufacture except for Vstank Products (See below for details). All the RC tanks and RC truck products we sell include lifetime technical support for as long as you own that item.
ArtisticHobbies.com wants you to be completely satisfied with your purchase. Our return policy is simple; we will accept any items ordered from ArtisticHobbies.com within 15 days (Except VsTank Pro, Taigen, Traxxas, Team Associated, GMade, Tamiya RC Tanks only - See below) of your receipt of your package if the following conditions are met:
- Item(s) cannot be used and must remain in original packaging. Any form of assembly, painting or alteration of the item or cut packaging is considered to be used and non-returnable. If the item meets these requirements, a refund, minus original shipping cost will be refunded to the billing party.
- If your item has been opened and/or factory seals (Plastic casing or boxing) has been broken or cut, a refund will not be issued. All items must be in brand new and resalable condition.
- If you simply do not like the item(s), ordered the wrong item(s), or it just wasn't what you expected and the factory seals and/or boxing have not been broken. A refund can be issued, minus original shipping cost. All items must be in brand new and resalable condition.
- Any unauthorized shipments back to us regardless of the reason will be subjected to a 20% restocking fee + shipping charges.
- Free Shipping Offer: All returns except damaged items will be subjected to a shipping charge. More information on this under: "Final Approval for Returns"
- Hazardous materials (Like Paint and Glues) will NOT be accepted back as a return due to Department of Transportation regulations.
- Taigen RC tanks: 20 Day Return Policy (Return policy voided if played with outside). Our company handles lifetime technical support.
- VsTank RC tanks: VsTank Pro Infrared RC Tanks - 20 Day Return Policy (Return policy voided if played with outside).
- Tamiya RC Tanks: All warranties and product part replacements are handled by Tamiya USA. Lifetime warranty on all electronics inside their tanks by Tamiya USA. Our company handles lifetime technical support.
- Traxxas: All warranties and product part replacements are handled by Traxxas. Our company handles lifetime technical support.
- Team Associated: All warranties and product part replacements are handled by Team Associated. Our company handles lifetime technical support.
- GMade: All warranties and product part replacements are handled by GMade. Our company handles lifetime technical support.
International Returns: Full return policy allowed for Canada orders. All other countries pay for return shipping regardless of the issue.
Final Approval for Returns:
- Final approval of any return is based on final approval by your sales rep at ArtisticHobbies.com
- Final approval of any refund or exchange is based on final inspection from ArtisticHobbies.com
- In some cases (Like damaged items) we might request photos and/or video to be emailed to use first.
- Free Shipping Offer: All returns except damaged items will be subjected to a shipping charge. If you received free shipping on your order and for any reason you changed your mind and want to return your order for a refund or credit, you will be charged for shipping your package to you regardless if you are paying for return shipping yourself. If our staff does not authorize the return, a re-stocking fee of 20% of your total order + shipping will be charged to your account. If our company is charged for shipping your return to us, you will also be charged for this shipment.
Damaged during Shipping: If your item has been damaged in shipping, please refuse the package if possible. If you have already accepted the item and realized that the item has been damaged after you have opened the shipping package, please contact us immediately.
Missing Parts: If your item(s) contains missing parts, please contact us immediately. ArtisticHobbies.com will issue a refund, do an exchange or mail you the missing parts.
- ALL Tamiya Products: Please call Tamiya USA to have your missing parts replaced.
Defective Parts or not Operating Correctly: If your item(s) contains defective parts or is not operating correctly, please contact us immediately. ArtisticHobbies.com will issue a refund, fix the problem or do an exchange.
- VsTank Pro Infrared Tanks: 10 Day Return Policy (Return policy voided if played with outside.) Please read if you are returning a VsTank (Tanks Only)
- ALL Tamiya Products: Please call Tamiya USA to have your defective parts replaced.
- Taigen RC tanks: 15 Day Return Policy (Return policy voided if played with outside).
When packing your item for return: Your sales rep will give you detailed instructions in how to return your item back to us. Failure to follow all or part of these instruction may forfeit in you getting an exchange or a refund.
Please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing or if items are not packed properly during shipping back to us.
- Packing your item for return: Just because you are returning an item to us that is damaged, doesn’t work properly or you just don’t like the item doesn’t mean you should neglect packing. Failure to package all or part of your item properly for return shipping may forfeit in you getting an exchange or a refund. The customer is entirely responsible for return shipping as well as items lost or damaged items in transit.
- Missing Parts: If you fail to tell the sales rep that there are some parts missing before shipping, we will be unable to process a refund or exchange for you.
- Copy of Invoice: Please include a copy of your sales invoice and write what is wrong or why you are returning your item. Also include the sales reps name that you spoke with.
- Your Responsibility: All items, parts, manuals and accessories that came with your product must be in its original compartment and or wrapping securely within or outside the box with tape if needed. If items, parts , manuals and accessories are not securely placed within or outside the box, resulting in damage to your returning item. You will be held responsible for any damages and it may forfeit in you getting reimburse for shipping, refund or exchange.
Shipping your item back to us: Your sales rep will give you detailed instructions in which shipper you should use for return shipping. Failure to follow all or part of these instruction below may forfeit in you getting an exchange or a refund.
- Instructions: Your sales rep will tell you which shipper you must mail your return with. Failure to follow these instructions may forfeit in you getting reimburse for shipping costs.
- Missing Parts: If you fail to tell the sales rep that there are some parts missing before shipping, we will be unable to process a refund or exchange for you.
- VsTank: Please read if you are returning a VsTank (Tanks Only)
All products sold on Ebay are sold as is and cant be returned unless Authorized by a sales rep of Artistic Hobbies.
- All eBay sales must be paid using PayPal.
- All eBay sales are shipped to the address on there PayPal account.
- All eBay Sales are shipped using either FedEx or USPS.
- All shipments require a signature. If your shipment is returned to us because no one is available for a signature at home or business, customer must pay all shipping and all eBay selling fees.
- All product warranties are provided by the manufacture and not by ArtisticHobbies.com.
- All authorized returns, customer must pay shipping cost and must be insured.
- All non-authorized returns, customer must pay all shipping and all eBay selling fees.
- All product warranties are provided by the manufacture.
- No returns unless authorized by Artistic Hobbies.
Occasionally ArtisticHobbies.com may offer coupons and discounts, which will allow customers to purchase items at additional savings.
CREDIT CARD & FRAUD PROTECTION
In the event that your credit card is declined. Declines are often the result of a mis-keyed credit card number, name or expiration date.)
During these bad economic times all credit card companies are more strictly monitoring credit card activity especial for Internet transactions. In some cases, your credit card company might put a freeze on your account if your transactions are out of the ordinary. This is especial true for some Internet transaction that is out of the ordinary. If you feel this is the case, simply call the number on the back of your credit card and let them know you are placing an order via the Internet.
Some credit card companies are also requiring that your shipping/billing information match exactly as your credit card billing address. In some cases this might trigger an alarm flag by your credit card company and cancel your transaction and put a frreze on your account.
PRICES & TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing, coupon errors or misuse and abuse or incorrect product information received from our suppliers. We have the right to refuse or cancel any orders placed under these conditions. We have the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order. Prices and policies are subject to change without prior notice.
LIMITED RIGHT TO USE
The viewing, printing or downloading of any content, graphic, form or document from the website grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for publication, distribution, assignment, sublicense, sale, commercial or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information system, electronic or mechanical, other than for your personal use. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the website, including this Agreement, without further notice to users of the Site.
All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods or services.
Under no circumstances can anyone pull or use any content from our website resulting in using our bandwidth for business or resale use. Any use of bandwidth without our written consent is strictly prohibited.
All images and text on this site are copy-write protected and are the property of ArtisticHobbies.com and or there respected owners. Any use of the materials on this site that contain ArtisticHobbies.com company information is strictly prohibited without our consent.
All company names and logo’s on this website are trademarks of their respected owners.
LINKS TO OTHER WEB SITES OR LOCATIONS ON THE WEB
Our website contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on our website does not imply approval or endorsement of the linked website by us. If you decide to leave our Site and access to these third-party websites, you do so at your own risk.